Returns, Refunds and Cancellation

Chocolate is a perishable food item, so our policy is built around that. We want every order to arrive in good condition, and if it does not, we will make it right.

Cancelling an order

You can cancel any time before we dispatch your order, at no cost. Message or call us on +91 87008 19657 with your order number. Once an order has been handed to the courier, it can no longer be cancelled, but you may refuse delivery at the door.

When we will replace or refund

Tell us within 48 hours of delivery, with your order number and clear photographs of the product and outer packaging, if:

• the parcel arrives damaged or the product is broken or melted because of transit;
• you receive the wrong product or a missing item;
• the product is past its best-before date, or there is a quality problem.

After we check the photographs, we will send a replacement or, if you prefer or a replacement is not possible, refund the amount you paid.

When we cannot take a return

Because it is food, we cannot accept returns for change of mind, taste preference, or products that have been opened or eaten, unless there is a quality problem as above. We also cannot take back products that were stored incorrectly after delivery.

How refunds are paid

You pay in cash on delivery, so a refund is sent to you by UPI or bank transfer. Please share your UPI ID or bank details with our team on WhatsApp or by phone only. We will never ask for them on any other channel. We aim to complete refunds within 7 working days of approving them.

Refused or missed deliveries

If you refuse a correctly delivered parcel without a quality problem, no payment is due from you at the door, but please tell us. Repeated refusals may lead us to stop cash on delivery orders to your address.

How to reach us

WhatsApp or call +91 87008 19657. See the Contact page. Last updated: 14 October 2026.